FAQ

General questions

What is FeeX?
  • FeeX has been a pioneer in automated fee analysis for workplace retirement plans since it was founded in 2012. FeeX, Inc. is incorporated in Delaware, with offices in New York, NY.
  • TD Ameritrade and FeeX are separate and unaffiliated companies that are not responsible for each other's services or policies.
What is the retirement plan fee analyzer?
This is a free, third-party service, operated by FeeX, Inc. that analyzes the fees being paid in your 401k or other employer sponsored retirement plan, and provides potential ways to pay less and save more money towards retirement.
What is a FeeX account?
You need to have a FeeX account in order to store the data and access the output from a personalized analysis of your 401k or other workplace retirement plan. A FeeX account does not hold any investments; it is separate from your 401k plan, retirement plan and brokerage account, and is for fee analysis purposes only.
How do I get started?
It's simple and only takes a few minutes:
  • Step 1: Create a FeeX account.
  • Step 2: Connect your 401k or other employer sponsored retirement accounts, upload your statement or manually add your 401k/employer sponsored plan holdings.
  • Step 3: Within 1 business day, your 401k account will be synced to determine how much you're actually paying in fees.
  • Step 4: View your current investments and potential lower cost investment choices, so you can decide what's best for you.
What kinds of fees do 401(k)s and other employer sponsored retirement plans have?
These are a variety of costs and fees, but the main types of fees are as follows:
  • Expense ratio - Mutual funds, ETFs and even no load funds carry an expense ratio. These are recurring fees and can be anywhere from a fraction of a percent to as much as 2% or more of your balance annually.
  • Plan fee - Your 401k plan provider may be charging you these fees to maintain your account with them.
  • Transaction fee - These fees are levied when you buy or sell.
  • Other investing fees may include: wrap fees, upfront sales loads, back end redemption fees, account maintenance fees and more.
How do you add a retirement account to be analyzed?
After you log into this retirement plan fee analyzer, you can click "Add account" located in the top left corner. You would then go through the process of selecting your employer and the financial institution that holds your 401k or other employer sponsored plan.
How do I delete one of the retirement accounts I linked to this analysis tool?
When you are logged in to the retirement plan fee analyzer, simply click on your name in the top right corner, click "settings" and then choose which account to delete. Or, click on the retirement account you would like to delete, then on the pencil sign next to it and then click "delete" next to the account you wish to delete.
How do I delete my retirement plan fee analyzer account from FeeX?
For assistance in deleting your account, please call a TD Ameritrade associate at 866-834-2538. Please note that your retirement plan fee analyzer account is separate from your TD Ameritrade brokerage account.
I made a trade in my 401k. Will that be reflected in my retirement plan fee analyzer account?
If you connected your 401k automatically, your account will be refreshed at least every 24 hours. If you want to refresh it yourself, feel free to click the refresh button as often as you would like. If you manually connected your 401k, you can go into settings and edit which funds are in the account and adjust the funds.
What if I do not have an online portal for my 401k or employer sponsored plan?
You can enter your account information manually. You should have received a plan account statement and fee disclosure document from your plan provider regardless of having an online portal or not, and you can manually enter in the information from those documents.
Why is my account analyzed as an "unsupported account"?
Currently, this tool only analyzes defined contribution plans such as a 401k. Any other account will be marked as "unsupported".
Why do I have to enter my age?
Your age is used to estimate how many years until retirement so that you can calculate how your fees add up by the time you retire.

Security

Is it safe to provide my financial login credentials to FeeX?
  • FeeX's access to your 401k account is never direct, but via Yodlee, the financial platform powering some of America's top financial services companies.
  • FeeX only uses your login credentials to securely link to your investment firm.
  • FeeX uses financial services level security with 256-bit SSL encryption when handling and transferring financial credentials and data.
  • FeeX's practices are monitored, secured, and tested on an ongoing basis.
  • Your 401k or other employer sponsored plan account credentials are not stored in FeeX's databases.
Does FeeX protect my privacy and anonymity?
Yes. When you sign up for a FeeX account, you will only be asked for your email address. FeeX will not ask for identifying information such as name, address, phone number and gender.
Does FeeX make any changes to my 401k?
FeeX does not make any changes to your 401k. FeeX only analyzes your 401k or other employer sponsored retirement plan and finds your fees. FeeX's goal is fee transparency and giving you the ability to understand your retirement plan better.
I still don't want to give FeeX my credentials.
No worries – you can enter your 401k account information manually into FeeX as well.
I have never seen this security question. What do I do?
Financial institutions commonly use a security question as an extra security layer. The reason why it's presented to you is because the institution that holds your 401k or employer sponsored plan might not know the computer from where the system is trying to access it. If you are aware of the correct answer, you can go ahead and answer the question. Otherwise, you can try to connect the account again and in most cases, a different question might appear. In any case, if you fail to answer correctly, you can opt to enter the information for your account manually.
Is the information I share with FeeX covered by TD Ameritrade's privacy policy?
Information you share with FeeX is subject to FeeX's privacy policy. Information FeeX shares with TD Ameritrade on your behalf will be kept in accordance with TD Ameritrade's privacy statement.
Which company aggregates the data when I connect my 401k or other employer sponsored plan?
FeeX uses Yodlee as well as many other data aggregators. FeeX has also built technology on top of those platforms so you can successfully connect your plan.

Upload Account Statement

What is an account statement?
An account statement shows you a summary of your account. It will include the account name, the fees you paid on this account, and the investments you are currently holding.
When would I receive an account statement?
Typically, a financial institution will send you a quarterly statement. You can also log into your online portal and instantly download a statement.
In what format does the statement I upload need to be?
PDF is preferred, but image files are also accepted.
Why does the statement need to be within 12 months?
The holdings in the account can change frequently, so it is always recommended to upload the most recent statement you have.
How long will it take to process my statement?
An analysis will be ready within 1 business day. We will send you an email once ready.

Results & Calculations

How are my current fees determined?
The proprietary software scans your 401k to find the fees that you're paying, and sums them up on the results page. Some of these fees you may have seen on your plan statement. Others, such as fund expense ratios, can be found in your retirement plan documents
How is my future balance determined?
  • The easiest way to understand the long-term impact of fees is by seeing how they affect your future account balance. The growth of your balance over time is presented here based on three scenarios: (1) if you do nothing, (2) if you roll over to a portfolio with the same or the most similar funds available at TD Ameritrade, and (3) if you roll over to a portfolio with lower cost funds.
  • Your account balance in each scenario is projected to grow over time based on the assumed future rate of return for each of 3 asset classes (stocks, bonds, and cash). The returns are reduced based on any fees you're paying.
How is the average annual return calculated?
  • Your account balance in each scenario is projected to grow over time based on the assumed future rate of return for each of 3 asset classes (stocks, bonds, and cash). The returns are reduced based on any fees you're paying.
  • Future rates of return for each asset class (before fees) are assumed to be the following:
    • Stocks: 5.83% average return - based on an academic survey published by Graham, John R. and Harvey, Campbell R., The Equity Risk Premium in 2016 (August 2, 2016).
    • Bonds: 2.1% average return - based on the 20-year Treasury Bond Yield as of September 19, 2016.
    • Cash: 0.3% average return - based on the 3 month Treasury Yield as of September 19, 2016.
  • The analysis calculates the average growth rate of your account based on your current asset allocation across these 3 asset classes. For any mutual funds and ETFs you may hold, each underlying holding inside the fund is categorized by asset class; asset class categorization is not determined at the fund level.
  • The analysis assumes for calculation purposes that you won't add any additional capital to your account and that you won't take any distributions until the end of the holding period. The analysis assumes annual rebalancing.
Why are the future balances "estimated" and not guaranteed?
The fact is that no one can predict future performance. Your original portfolio may perform better than the similar alternatives identified, and the alternatives may surpass your original choices.
How does the software come up with similar funds?
  • A proprietary similarity algorithm analyzes over 15 investment characteristics like investment category, asset allocation, strategy, geographical allocation and more. The software gives each its own weight and calculates the similarity of any two investments based on a scale of 0 to 100%. Funds with a similarity ranking of 85% and higher are considered "similar." Neither FeeX nor TD Ameritrade receive any compensation or other incentive to prioritize any investments in the similarity algorithm.
  • The Similar Portfolio illustrates funds available in an IRA from TD Ameritrade that are either the same or the most similar to funds you currently hold in your 401k or employer sponsored plan. First, we include the same fund, same share class, if available at TD Ameritrade. If it is not available, we will include the same fund, lowest cost share class fund available at TD Ameritrade (which may be higher or lower than the first comparison). If none of those is available at TD Ameritrade, we will include the fund available at TD Ameritrade that is most similar to the fund you currently hold in your 401k or employer sponsored plan, regardless of cost.
Why can't I see a fund comparison if I am still an active participant in my 401k or employer sponsored plan?
If you are an active participant, you may not be able to rollover unless you have in-service distributions. For more information or guidance, please call TD Ameritrade at 866-834-2538.
How does the software come up with the Lower Cost portfolio?
  • The Lower Cost portfolio includes the lowest cost funds available in an IRA from TD Ameritrade that are at least 85% similar to the funds you currently hold in your 401k or employer sponsored plan. If there are no lower cost funds that meet the minimum similarity criteria, a Lower Cost portfolio will not appear. The Lower Cost portfolio may show some funds that are individually more expensive than the matching fund in your existing retirement plan, but the total cost of the Lower Cost portfolio should be less expensive than the total cost of your existing retirement plan portfolio.
  • You can customize the sample IRA portfolio and change the criteria by clicking on the "Change criteria to view more alternatives" links below for each investment.
Is performance taken into account?
Yes. Performance is, of course, an important factor in choosing your investments. When FeeX shows Lower Cost portfolio holdings, performance factors into the similarity algorithm by preferring alternatives that have performed either as well as or better than your current holdings in at least one period (i.e. 1 yr, 3 yr, 5 yr, or 10yr). And of course, performance is never guaranteed.
Why is my future balance so much larger than my current balance?
  • The estimated future balance is calculated assuming an average annual return, taking compounded growth into consideration, and taking out fees each year. Compounded growth is essentially growth on growth. For example, say you earn 5% annual interest on $100. By the end of the year, you'll have $105, and next year you'll earn 5% on that. You'll earn interest on the principal as well as interest on the interest.
  • The flipside of this effect can be the compounding impact of fees. Each dollar paid in fees is a dollar that doesn't stay invested, and does not compound. Over the years, these missing dollars could amass to large sums lost to fees.
The funds on my account are vested. Is that the right balance?
If you are connecting an active 401k or other employer sponsored plan (meaning that you are still employed by the employer and participating in the plan) or if you are connecting an inactive 401k or other employer sponsored plan (meaning that you are no longer employed by the employer and are no longer participating in the plan), the retirement plan fee analyzer will analyze the entire balance.

Fee Disclosure

What is a fee disclosure?
A fee disclosure is a document issued yearly by the financial institution servicing a retirement plan which provides information regarding all of the fees that are related to that specific defined contribution plan. The idea behind it is to help plan participants and sponsors compare and optimize their plan investments while taking fees into account. These financial institutions are required to provide fee information and constant access to the plan fiduciaries to help them make better decisions about the service providers they select and the investments made available under the plan. Moreover, the financial institutions are obligated to send a fee disclosure at least once a year to the participants themselves.
Could a fee disclosure have different names?
The fee disclosure documents are called various names, but usually would be 'Participant Disclosure Notice', '401(k) Savings Plan', '404(a)(5)' or simply 'Fee Disclosure Statement'.
What does a fee disclosure usually include?
  • Regardless the name of the document, a fee disclosure should include a table with:
    • Investment Name - A list of all your employer sponsored plan's investment options.
    • Average Annual Total Return - Data regarding the returns from each and every investment option. The standard version shows returns from the previous 1, 5 and 10 years.
    • Expense information - this includes administrative expenses, individual expenses and investment fees and expenses.
    • Inception Date - Details regarding the date which the investment option had first been opened.
    • Annual Gross Expense Ratio - An important piece of information that shows the ratio between the fund's overall fees and the amount of money invested in it.
  • Note: 'Plan Administrative and Individual Fees' can be both in dollars ($) or in percentage (%).
Why should I upload my fee disclosure to the retirement plan fee analyzer?
In many 401ks and employer sponsored plans, the funds that you can choose from are repackaged funds or private funds, which are not publicly traded. By uploading your fee disclosure form, you will help identify those holdings and enable the retirement plan fee analyzer to give you the most accurate analysis.
Where can I find my fee disclosure?
There are a few ways you can find your fee disclosure. The first is to go on your financial institution's website and log into your 401k or other employer sponsored plan. Once you login, try to go to the plan summary or plan documents. On some websites, you may have to look under plan information or legal and regulatory information. You can then click on participant fee disclosure. The other way is to contact your plan administrator. You can either call them, email them or call the financial institution where your 401k or employer sponsored plan is held. Your plan administrator is required to send you a quarterly statement, so you may even have a hard copy laying around. If you are still unable to find it, please call 866-834-2538 to speak with a TD Ameritrade associate.
In what format should my fee disclosure be when I upload it to the site?
PDF format
Does my fee disclosure have personal information on it?
Fee Disclosures do not have any personal information about your account on it. Fee Disclosures have the funds available in you plan, the fees for each fund as well as other fees in your employer sponsored plan and past returns.
I work for a university and the fee disclosure is for multiple providers. Which one should I upload?
You can upload the whole thing and the retirement plan fee analyzer will take care of it.

Rollover

How do I roll over my old 401k or employer sponsored plan to an IRA at TD Ameritrade?
  • Already have an account with TD Ameritrade? You can rollover your old 401k or employer sponsored plan into an existing IRA at TD Ameritrade. Skip to Step 2 below for details on how to fund your existing IRA.
  • New to TD Ameritrade? You can roll over your old 401k or employer sponsored plan to TD Ameritrade in three simple steps:
    1. Open a TD Ameritrade IRA. Take 15 minutes* to open your IRA online and select "IRA Rollover," fill in your contact information, and designate a beneficiary. If you need help with your 401k or employer sponsored plan rollover, please call 866-834-2538 to speak with a TD Ameritrade associate.
    2. Fund your account. Contact the plan administrator from your previous 401k or employer sponsored plan and be sure to have your latest statement and Social Security Number handy. Ask for the appropriate company rollover forms and request the transfer of your current retirement account funds in one of three ways:
      • Direct rollover- wire: Request to have the funds wired into your TD Ameritrade account.
      • Direct rollover - check: Request to have a check made out to "TD Ameritrade Clearing, Inc., FBO [YOUR NAME], [YOUR ACCOUNT NUMBER]"
      • Indirect rollover: Request that the plan administrator send you a check made payable to you.
      • Please note, depending on your previous 401k or other employer sponsored plan's administrator, your funds can take anywhere from 5 to 20 business days to be deposited into your TD Ameritrade account.
    3. Build your portfolio. Once the funds are deposited, it's time to start building your portfolio. Whether you are more hands-on or prefer some guidance, TD Ameritrade offers a variety of solutions that are sure to fit your investment style.
* The 15 minute time frame applies to normal situations and may not reflect the time needed for all users to read all disclosure documents, which should be done. Account funding must be completed in order for trading to begin.
I already have an IRA account at TD Ameritrade. Can I rollover my old 401k or other employer sponsored plan to my existing TD Ameritrade IRA?
Yes. You will need to log in to your existing TD Ameritrade IRA account and from the My Account menu, select Deposits & Transfers. You can then click on Rollover from the "Make a contribution" section for instructions on how to complete the rollover.
Are there any fees for rolling over?
There may be a termination fee from your previous provider. An IRA at TD Ameritrade has no activation fee or account maintenance fees, and there is no minimum to open an account. There are normal service and exception fees.
How is the check made out when funding a new rollover IRA at TD Ameritrade?
When funding a new rollover IRA at TD Ameritrade via check, you will need to make the check out to "TD Ameritrade Clearing, Inc., FBO [YOUR NAME], [YOUR ACCOUNT NUMBER]"
Where do I mail the check to fund an IRA at TD Ameritrade?
  • Regular Mail:
    TD Ameritrade Clearing, Inc.
    PO Box 2760
    Omaha, NE 68103-2789
  • Overnight Mail:
    200 S 108th Ave.
    Omaha, NE 68154-2631
What if my employer sponsored plan is a Roth/Traditional Split?
Typically Roth contributions would be rolled over into a Roth IRA and Traditional contributions rolled over into a separate Traditional IRA. Please consult your tax advisor for your particular situation.
How long does it take all together to roll an old 401k or other employer sponsored plan over to TD Ameritrade?
Once the paperwork to roll an old 401k or other employer sponsored plan over to a TD Ameritrade IRA is completed, your funds can take anywhere from 5 to 20 business days to be deposited into your TD Ameritrade account, depending on your previous 401k or employer sponsored plan's administrator.
How long does it take to open an IRA at TD Ameritrade?
It only takes 15 minutes and it is all online. If you need help with your 401k or other employer sponsored plan rollover, please call 866-834-2538 to speak with a TD Ameritrade associate.
How long does it take to request the rollover?
Some rollovers you can request in 20 minutes over the phone with your plan administrator. Others will require additional paperwork that could take longer to complete. You can roll over your old 401k to TD Ameritrade in three simple steps.
What if I don't know who my employer sponsored plan administrator is?
Please contact the plan to confirm who your plan administrator is.
Why won't they mail the check to my new financial institution?
Sometimes the financial institution holding your 401k or other employer sponsored plan does not want to mail the check to your new financial institution. You can have them mail it to you. When you receive the check, make sure the IRA account number is on there.
What if my TD Ameritrade IRA number is not on the check?
If your IRA number is not located on the check when depositing funds into your TD Ameritrade IRA, it may take additional research to locate your account. If TD Ameritrade is unable to locate your account for any reason, TD Ameritrade will notify you via email and/or phone requesting additional information. It is recommended to write the TD Ameritrade IRA number in the memo section on the check to help deposit the funds in a timely manner and to include a deposit slip when sending in your check.
How do I invest in the funds FeeX shows me as similar to my current investments?
If you decide to roll over to a TD Ameritrade IRA, you can search for the similar funds and determine what kind of investment you would like to make in those funds.
Who can I contact if I have questions?
Contact a TD Ameritrade associate at 866-834-2538.